Last week, I discussed the best time to start social networking for your business as part of a series on social networking. (Check here for the beginning of the series: an explanation of social networking and what it has to do with your business.) Social networking can be a fickle thing and is confusing to many, especially for those starting new businesses. Instinct says to wait until your business is established before creating a Facebook page.
In this post, I explained why that’s not the best idea. It’s still doable and it’ll work, but for the greatest impact, you want to create your Facebook page before you even begin your business– even when you’re still in the research stage.
Doing this comes with its own set of challenges, however. A Facebook page for a start-up business is a lot different from one that’s long since established. You don’t have sales to advertise. You don’t have a new line of products to introduce. You may not even have a location to invite people to.
But you can’t just let it slide, either. Continuous updates will be the catalyst for the success of your business. People are quick to forget and quick to move on. They won’t wait around for you to get started.
If a known, established business, say, Walmart, goes a few weeks or even a month without posting, people aren’t likely to miss it. And, they’ll still shop at Walmart. Why? Because Walmart is already firmly established in people’s minds as the go-to place for shopping. They already know it’s there, and they know where to find it.
You don’t have that advantage. You miss a post, and people are likely to forget you. I’ve seen pages who have gone months without posting, and finally post a status update. The result was many angry fans who’d forgotten they had even liked the page and questioned why the post even appeared on their newsfeed. They lost likes over it.
People are fickle. The harshest critic of you and your company isn’t the media or the investors; it’s the consumers. In my last post, I mentioned the reason for creating your business social network early is to make people a part of your journey. The downside of that is the risk of leaving them out of your journey.
People need to be a part of something. When you offer an invitation to join, but don’t deliver, they’ll forget about you at best and feel jilted at worst.
Having a Facebook page for a start-up business isn’t impossible. It’s just not the same as a business that’s already established. It has its own perks, but it also has its own challenges.
Start a Facebook page- or any other social media account- early. Get it going before you even start your business. But to make it successful, you need to deliver. Commit to posting at least once a week. No, you don’t have sales… but you have other things. And sometimes, it’s those unique posts that send your success soaring.
So what do you post, if not sales and product announcements? I’ll share that part with you next week!